Topic: Order ID: 10278-18102005

This post is directed to Customer Service-

Hey, I have submitted an order over 33 days ago, and I still have not received my records even though my credit card has been charged. I have tried emailing the info address 4 times, and nobody has ever returned my emails. I want to know what is going on, because from where I am sitting, it looks like I have been ripped off.

So if a customer service rep could get in touch with me, we could avoid some nasty business with the credit card company.

Thanks

"It's a wonder we all aren't screaming like madmen in our sleep"

Re: Order ID: 10278-18102005

I have a similar problem.

I purchased a digital download a few days ago and I have not been able to download it at all.

I live in the U.S. but I still decided to call Bedrock Records in London this morning. I was told that one way or another someone would call me today and let me know what was up and I'd have my purchase.

10:30pm GMT and still no call and I still can't download my purchase.

Sadly it seems I will end up having to file a chargeback to get my money back.

If any customer service people want to contact me to head that off the order number is:

Order ID: 10502-18112005